Return & Refund Policy

Return Policy

At Giftempire.in, we strive to provide high-quality products that meet our customers’ expectations. If for any reason you are not satisfied with your purchase, please review our return policy below:

Requirements for Returns

1. Returns must be initiated within time period 2 to 3 weeks of delivery.
2. Items must be in their original condition with all tags and packaging intact.
3. A video recording of the package being opened upon delivery is required to facilitate damage claims.

Return Procedure

1. Contact our customer service team at [email protected]/+919685368363 to initiate the return process.
2. Provide your order number, reason for return, and any supporting documentation (e.g., photos, videos).

If you have any questions or concerns about our return policy, please don’t hesitate to contact us at [email protected]/+919685368363. 

Refund Policy

Due to the personalized nature of our products, all sales are final. We do not accept order cancellations or refunds.

Damage Claims

To ensure that any damage issues are properly documented, we require a video recording of the package being opened upon delivery. This video will help us to assess and verify any damage claims.

Damage Reporting

Any claims for damage must be reported to us within 48 hours of delivery. Failure to report damage within this timeframe may result in denial of the claim.